.support-case-form {
  display: grid;
  gap: 12px;
}

.support-case-form textarea {
  min-height: 120px;
}

.support-related-field {
  display: grid;
  gap: 6px;
  min-width: 0;
}

.support-related-field label {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 6px;
}

.support-related-field select {
  width: 100%;
  max-width: 100%;
  min-width: 0;
}

.support-optional,
.support-related-help {
  opacity: 0.76;
}

.support-related-help {
  margin: 0;
  overflow-wrap: anywhere;
}

.support-case-card {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 14px;
  margin: 12px 0;
}

.support-case-card span,
.support-case-meta {
  opacity: 0.78;
}

.support-case-card strong,
.support-case-card span {
  overflow-wrap: anywhere;
}

.support-case-detail-head {
  display: flex;
  justify-content: space-between;
  gap: 14px;
  align-items: start;
}

.support-case-detail-head h3,
.support-case-detail-head p {
  margin: 0;
}

.support-case-detail-head p {
  margin-top: 5px;
}

.support-case-detail {
  display: grid;
  gap: 22px;
  margin-top: 18px;
  text-align: left;
}

.support-case-detail h4 {
  margin: 0;
  color: #d6b15f;
  font-size: 15px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.support-conversation,
.support-current-state {
  display: grid;
  gap: 10px;
  min-width: 0;
}

.support-message-list {
  display: grid;
  gap: 10px;
}

.support-message {
  min-width: 0;
  padding: 13px 14px;
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.055);
}

.support-message strong {
  display: block;
  margin-bottom: 5px;
  color: #f8e6b0;
}

.support-message p {
  margin: 0;
  font-size: 16px;
  line-height: 1.55;
}

.support-message-vedapt {
  border-left: 3px solid #45b7d1;
  background: rgba(69, 183, 209, 0.08);
}

.support-state-banner {
  padding: 14px 16px;
  border: 1px solid rgba(248, 230, 176, 0.2);
  border-radius: 10px;
  background: rgba(248, 230, 176, 0.07);
}

.support-state-banner p {
  margin: 4px 0 0;
  font-size: 16px;
  line-height: 1.5;
}

.support-current-state[data-status="waiting_user"] .support-state-banner {
  border-color: rgba(214, 177, 95, 0.58);
  background: rgba(214, 177, 95, 0.13);
}

.support-current-state[data-status="resolved"] .support-state-banner {
  border-color: rgba(74, 181, 120, 0.45);
  background: rgba(74, 181, 120, 0.1);
}

.support-current-state[data-status="closed"] .support-state-banner {
  opacity: 0.88;
}

.support-user-reply {
  display: grid;
  gap: 10px;
  padding-top: 2px;
}

.support-user-reply textarea {
  width: 100%;
  min-height: 112px;
  margin: 0;
  resize: vertical;
}

.support-reply-label {
  font-weight: 700;
}

.support-user-reply .app-btn,
.support-closed-action .app-btn {
  justify-self: start;
}

.support-closed-action {
  margin-top: -6px;
}

.support-preserve-text {
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.support-empty {
  margin: 16px 0;
}

body.light-mode .support-case-detail h4,
body.light-mode .support-message strong {
  color: var(--arete-light-gold-strong, #5a4315);
}

body.light-mode .support-message {
  color: var(--arete-light-ink, #17120c);
  border-color: rgba(90, 67, 21, 0.14);
  background: rgba(90, 67, 21, 0.045);
}

body.light-mode .support-message-vedapt {
  border-left-color: #16738a;
  background: rgba(27, 127, 151, 0.07);
}

body.light-mode .support-state-banner {
  color: var(--arete-light-ink, #17120c);
  border-color: rgba(90, 67, 21, 0.2);
  background: rgba(90, 67, 21, 0.06);
}

body.light-mode .support-current-state[data-status="waiting_user"] .support-state-banner {
  border-color: rgba(90, 67, 21, 0.4);
  background: rgba(214, 177, 95, 0.16);
}

body.light-mode .support-current-state[data-status="resolved"] .support-state-banner {
  border-color: rgba(17, 107, 60, 0.3);
  background: rgba(17, 107, 60, 0.07);
}

@media (max-width: 560px) {
  .support-case-card,
  .support-case-detail-head {
    display: grid;
  }

  .support-case-card .app-btn,
  .support-case-detail-head .app-btn {
    justify-self: start;
  }

  .support-case-detail {
    gap: 18px;
  }

  .support-message {
    padding: 12px;
  }
}